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ServiceNow Consulting
Empower Your Enterprise with Iviju’s ServiceNow Consulting

At Iviju, we specialize in delivering expert ServiceNow consulting services that streamline your IT processes, boost productivity, and minimize overhead. As a trusted partner with years of implementation and integration experience, our certified team leverages ServiceNow’s robust platform to help you break down silos, automate workflows, and scale your operations for the future.

  • Comprehensive approach to ServiceNow Implementation: From requirements gathering to tailored deployment.
  • Experienced team of certified developers with deep expertise in ITSM, ITOM, and CSM.
  • Proven track record of 80+ successful ServiceNow implementations across global industries.
  • Advanced analytics and reporting capabilities to ensure clear, data-driven decisions.
  • Complete lifecycle support—from customization and integration to ongoing maintenance.

Align Strategy, Execution, and RO

Strategic Portfolio Management (SPM)

Transform your enterprise with Iviju’s end-to-end ServiceNow implementation services. Our specialists start by aligning the platform to your unique business processes, ensuring every feature and function is designed to address your operational challenges. Whether you’re looking to build custom applications for integrations or user satisfaction surveys, expand existing ServiceNow capabilities to cover more ITIL processes, or integrate with Jira, SolarWinds, ERP, or email services, our team delivers a solution tailored to your needs. We seamlessly migrate your organization from legacy ITSM platforms to ServiceNow, minimizing downtime and risk. And once everything’s in place, we continue to provide expert maintenance and support to keep your ServiceNow instances running smoothly—and your business thriving.

MVP services

Ongoing Improvements

At Iviju, we believe optimizing your ServiceNow solution is an ongoing journey, not a one-time milestone. Our continuous improvement model keeps your platform aligned with evolving business requirements and industry best practices. By regularly evaluating workflows, performance metrics, and user feedback, we proactively identify potential bottlenecks and address them before they impact productivity. Whether it’s fine-tuning existing configurations, implementing new features, or integrating emerging tools, our experts ensure your ServiceNow environment stays flexible, scalable, and primed for future innovation. With Iviju’s Ongoing Improvements, you can focus on strategic growth while we keep your ServiceNow platform at its performance peak.

IT Operations Management (ITOM)

Streamline and optimize your entire IT landscape with Iviju’s advanced ServiceNow ITOM solutions. Our certified experts seamlessly integrate ServiceNow and cloud technologies to deliver a unified view of your infrastructure, from data centers to complex virtual environments. With intelligent dashboards, proactive issue detection, and automated workflows, we help you accelerate cloud adoption, control costs, and improve service quality. By leveraging AIOps, your team can predict and resolve potential outages before they disrupt business operations. From discovery and service mapping to event management and cloud provisioning, Iviju’s ITOM services empower you to unlock greater visibility, efficiency, and agility across your enterprise.

IT Service Management (ITSM)

Revolutionize your HR department with Iviju’s AI-driven ServiceNow HR Service Delivery solutions. By consolidating everything into a single, user-friendly platform, we help you streamline employee onboarding, case management, and administrative workflows for maximum efficiency. From Employee Center to talent acquisition and expense management, Iviju’s certified experts tailor the HRSD module to your unique HR policies and procedures. As a result, your team gains real-time visibility into employee needs, automates routine tasks, and delivers faster resolutions—creating a more engaging and productive work environment for everyone.

Enhanced Customer Experience

Customer Service Management (CSM)

Elevate your customer engagement strategy with Iviju’s intelligent ServiceNow CSM solutions. Our experts streamline the way you handle customer inquiries, transforming routine interactions into meaningful, proactive service experiences. By leveraging AI- and ML-driven capabilities within ServiceNow, we detect and address issues early, cutting down on ticket volume and resolution times. Whether you’re looking to optimize self-service portals, automate case management, or gain deeper insights through analytics, our tailored CSM implementation ensures faster resolutions, happier customers, and a solid foundation for lasting loyalty.

Design, Develop, Test and Deploy

Integrated Risk Management (IRM)

Transform traditional Governance, Risk, and Compliance (GRC) into a forward-thinking, end-to-end risk management framework with Iviju’s ServiceNow IRM consulting. We guide organizations through every phase of modernizing their risk management approach—aligning business, security, and IT for optimal collaboration. From policy and compliance administration to real-time risk assessments and internal audits, our IRM services create a unified system that proactively identifies and mitigates threats. Count on Iviju to help you strengthen oversight, streamline compliance, and safeguard your enterprise’s most critical operations.

Moving MVP to Product

Strategic Portfolio Management (SPM)

Harness the power of ServiceNow’s SPM (formerly ITBM) to drive better business outcomes and faster digital transformation. Iviju’s team of ServiceNow experts helps you consolidate project portfolios, align investments with strategic objectives, and measure ROI through intuitive dashboards and analytics. By automating workflows across ideation, demand management, and agile execution, we enable real-time visibility into resources, finances, and project health. Whether you’re looking to optimize your application portfolio or accelerate new initiatives, our tailored SPM solutions ensure that every project directly supports your organization’s long-term vision.

IT Asset Management (ITAM)

Gain full visibility and control of your digital and physical assets with Iviju’s ServiceNow ITAM solutions. We centralize hardware, software, and infrastructure data into a single, integrated platform—enabling you to monitor inventory, contracts, and costs in real time. By automating the entire asset lifecycle—from procurement to disposal—we help minimize compliance risks, reduce wasteful spending, and ensure that every resource is optimally used. With Iviju, you’ll transform asset management from an operational chore into a strategic advantage that drives efficiency and ROI.

Get in touch

Call Iviju.com Phone

818-303-6921

Email Iviju.com Email

foo@iviju.com

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